Returns Policy

Don’t worry, be happy!  OEM BMW Car Parts understands that every situation is different, and sometimes parts need to be returned.  No matter the reason, we’re here to help!  Our industry leading 120 Day Return Policy is to save you time, money, and ensure your total satisfaction!  Please follow these simple steps to place a return:

1.  Make sure your items are returnable.

OEM BMW Car Parts accepts returns on brand new, never installed parts within 120 days of receipt.  All returns must be undamaged, complete with all included parts/hardware/instructions, in original packaging (or exactly as received), and with all BMW labels/stickers/bar codes etc. attached.  Basically, we must be able to restock, resell, or return the items to BMW.

  • Non-returnable items (sorry):  Vin-coded parts, control units or modules, clusters, special tools, painted parts, touch-up paint, parts installed onto the vehicle, modified parts, HAZMAT items (airbags, batteries, seat belts/tensioners, etc.), navigation map updates, codes, literature/manuals, hardware (nuts, bolts, screws, etc.), E46 M3 SMG conversion items/kits, lifestyle items, and Dinan parts.
  • Restocking fee:  No restocking fee on parts we keep in stock!  10% restocking fee on special order parts. 
  • Shipping & handling:  Sorry, non-refundable.  (unless of course we were in error)  Original shipping cost will be deducted on returns of orders that included Free Shipping.
  • What if I received an order that is damaged or missing parts?  Please Contact Us here immediately and select “Shipping Assistance” from the Reason drop-down box – within 48 hours from the time the package is delivered/signed for to report any damaged or missing parts.  If someone (friend, family, etc) or some place (forwarding location, business, etc.) is accepting the package on your behalf, they must notify OEM BMW Car Parts within 48 hours of any damaged or missing parts.  Please keep all boxes, packing material, etc. as we’ll likely need it for the damage claim with the shipping courier.  We’ll work on the quickest resolution possible for you.
  • What if I receive the wrong part(s)?  Please Contact Us here immediately (within 48 hours of receipt) and select “Order Inquiry” from the Reason drop-down box.  We’ll investigate and work on the quickest resolution possible for you.  Please provide us as much information as possible and check to see if the part # on your package matches the invoice you received, or if there are any special notes that a part has superseded to a newer part number.  If your VIN # was included with your order and the error was on our end, we’ll replace the parts at no charge.  Please note – it is your responsibility to confirm you’ve received the correct, undamaged parts prior to having them painted or installed.  If you’re having a body/paint/repair shop install parts for you, it is their responsibility to test-fit and confirm the parts are correct and undamaged prior to painting or installation – we unfortunately can not accept returns on any parts that have been painted or installed.
  • What if I need a part covered under warranty?  Please view the BMW Parts Warranty information.
  • What if I have a core that needs returned?  See our Core Charge Information here.

2.  Contact Us here to request approval and obtain an RMA #. 

Contact Us here to request an RMA # – select “Return Request” in the Reason drop-down box.  Please be sure to include your 8-digit order #, as well as the part #s and quantities you need to return.  Once the form is submitted, we’ll review and send an RMA # upon approval.

3.  Ship your parts back to us at:

 ______ <<insert RMA # here.
136 Society Dr, Telluride, CO 81435, United States Telluride Colorado

  • Please try to include a copy of your original invoice, packing slip, or order confirmation email with the return.
  • We encourage you to retain the tracking # of the return so you can monitor its arrival, and we strongly recommend you insure your return package to its full value to protect against a lost or damaged package.  We unfortunately can not accept a return if the package is lost or the return is damaged.  It would be your responsibility to file a claim with the shipping courier directly. 
  • If we made an error and are providing a pre-paid return label, please send back within 30 days to avoid being charged for the new shipment. 
  • Returns can also be dropped off at our dealership’s parts counter, but must have approval with RMA #, along with a copy of the original invoice, packing slip, or order confirmation email. 
  • Please do NOT tape over, cover up, or apply shipping labels over the BMW labels.  Please put the manufacturer boxes or bags the parts come in inside a separate shipping box. 
  • Sorry, we do not accept C.O.D. returns.  Please do not refuse a shipment you wish to return as we will not credit shipping costs, and you will be responsible for return shipping costs incurred by the courier.

 

4.  Please allow 5 – 7 business days to process your return and apply the credit.

Once back, and typically within 5 – 7 business days, OEM BMW Car Parts will inspect each return to ensure it meets the criteria above and issue the credit (less any applicable restocking fees) to your original payment method.  Please note:  it can take upwards of 7 business days (longer if outside the US) after we process your return for the actual credit to post to your account depending on your bank. Please monitor your bank statement or PayPal for the credit to post. If we are unable to credit the original payment method, our accounting dept. will mail a check. Please let us know if your mailing addresses changes.

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